lean Car Care
Clean Car Care (3Cs) is located within a mid-western city of 175,000 people. The company owns and operates four full service car washes in the city. The owner, Otto Spritz, has strategically cornered the car wash market, with his only competition being two coin operated car washes on the outskirts of the city. The current unemployment rate in the city and the surrounding area is 3.8% and is expected to go somewhat lower.
Otto has staffed 3Cs by hiring locally and paying wage premiums (above market wages) to induce people to accept jobs offers and to remain with 3Cs. Hiring occurs at the entry level only, for the job of washer. If a washer remains with 3Cs, they have the opportunity to progress upward through the ranks, going from washer to shift lead person tom assistant manager to manager of one of the four car wash facilities. Until recently, this staffing system worked quite well for Otto. He was able to hire high-quality people, and a combination of continued wage premiums and promotion opportunities resulted in little turnover (under 30% annually). Every manager at 3Cs, past or present, has come up through the ranks. But that is now changing with the sustained low unemployment in the region and the new hires, who just naturally seem to be more turnover-prone. Only a few new hires stay with 3Cs long enough to begin climbing the ladder, resulting in an internal promotion pipeline that is drying up.
Otto has a vacancy for the job of manager at the north-side facility. Unfortunately, he does not think any of his assistant managers are qualified for the job, and he reluctantly concluded that he has to fill the job externally. A vigorous three-county recruitment campaign netted Otto a total of five applicants. Initial assessments resulted in four of those being candidates. Two of the four became finalists.
Jane Roberts is the number one finalist, and the one to whom Otto has decided to extend the offer. Jane is excited about the job and told Otto she will accept an offer if the terms are right. Otto is quite certain Jane will get a counteroffer from her current company. Jane has excellent supervisory experience in fast-food stores and a light manufacturing plant. She is willing to relocate, a move of about 45 miles. She will not be able to start for 45 days, due to preparing for the move and the need to give adequate notice to her present employer. As a single parent, Jane wants to avoid work on either Saturday or Sunday each week. The number two finalist is Betts Cook. Though she lacks the supervisory experience that Jane has, Otto views her as superior to Jane in customer service skills. Jane told Otto she needs to know quickly if she is going to get the offer, since she is in line for a promotion at her current company and she wants to begin at 3Cs before being offered and accepting the promotion.
Otto is pondering what kind of offer to make to Jane. His three current managers make between $28,000 and $35,000, with annual raises based on a merit review conducted by Otto. The managers receive one week of vacation the first year, two weeks of vacation for the next four years, and three weeks of vacation after that. They also receive healthcare insurance (with a 20% employee co-pay on the premium). The managers work five days each week, with work on both Saturday and Sunday frequently occurring during the peak times. Jane currently makes $31,500, receives health insurance with no employee co-pay, and has one week of vacation (she is due to receive two weeks shortly, after completing her second year with the company). She works Monday through Friday, with occasional work on the weekends. Betts earns $34,500, receives health insurance fully paid by her employer, and has one week of vacation (she is eligible for two weeks in another year). Weekend work, if not constant, is acceptable to her. Otto is seeking input from you, his HR consultant, on how to proceed.
This final assignment requires you to apply concepts that you have learned over this session. Pay careful attention to the instructions.
Please read the included case study, Clean Car Care.
You have been hired as an HR consultant to help the company’s owner fill a manager’s vacancy at its north-side facility. Your paper (your input as the HR consultant) must address the following:
1. There are many ways that people need to fit with an employment opportunity to be a successful match. What type of fit do you think Otto was seeking to maximize in his selection of Jane and Betts? Explain your answer.
2. The selection component of staffing is the process of assessing and evaluating people to determine if there is a fit between the person and the job. What KSAOs do you think are required for success in the manager’s position at 3Cs? Describe/discuss why these are the required KSAOs.
3. Do you support the decision to extend an offer to Jane Roberts? Explain your position.
4. Recommend which type of job offer should be used by 3Cs for Jane Roberts. Explain why this is your choice. Also, discuss why you believe the other choices would not work in this situation.
5. Recommend other inducements beyond salary, health insurance, and vacation that might be addressed in the job offer. Explain why you believe these to be relevant inducements for Jane Roberts.
6. Draft and include as a separate page (not an attachment), a proposed offer letter to Jane Roberts, incorporating your recommendations in numbers 4 and 5 above, as well as other desired features that should be part of a job offer letter.
7. If Jane Roberts doesn’t accept the offer, what would you recommend as a next step to the owner? Explain your recommendation.
8. If the owner decides to extend an offer to Betts Cook, which type of job offer should be used by 3Cs for Betts Cook’s offer? Explain why this is your choice. Also, discuss why you believe the other choices would not work in this situation. Would your answer to this question be different depending on whether she is the #1 choice or she is offered the job after Jane Roberts rejects Otto’s offer?
Recommend other inducements beyond salary, health insurance, and vacation that might be addressed in Ms. Cook’s job offer. Explain why you believe these to be relevant inducements for Betts Cook.
10. Draft and include as a separate page (not an attachment), a proposed offer letter to Betts Cook, incorporating your recommendations in numbers 8 and 9 above, as well as other desired features that should be part of a job offer letter.
11. The owner of 3Cs reluctantly concluded that he needed to fill this job externally for several reasons. Do you have any ideas, suggestions or recommendations that would address his inability to make this an internal promotion? What relevant facts support your thoughts? What strategies would you suggest he implement with respect to staffing and turnover in the future?
12. You must reference no less than six (6) sources for your work. Although you may use and appropriately cite your textbook, it does not count as one of the six sources. I am flexible on the types of sources that you utilize, but you must cite the source appropriately (using APA format). Please do not use social media type websites. Three (3) of your sources must also comply with instructions 13 and 14 below.
13. After your bibliography page, please include an annotations page and complete the following for three (3) of your sources: Choose articles that discuss, apply, or assist you in addressing any of the topics in this final paper. Do not rewrite the articles. Summarize the contents of the articles in your own words. If you use specific quotes or parts of the articles, you must cite the source appropriately. Explain the articles’ application to this assignment (how does it relate?). How did you utilize this resource?
Here are specific format instructions which you should pay careful attention to:
1. You can use either a numbered format or an essay/paper format for this project. However, if you use a numbered format, please be certain that you build transitions/links between the topics.
2. You must include a bibliography page for any sources that you utilize.
3. Use APA format when you cite sources and for your bibliography.
4. The offer letters should follow business format and be complete.