Due 7/11/16 12:00 p.m. Original two parts to this assignment. Needs to have at least 3 references for each section. That is a total of at least 6 different references.
The Role of Leadership (400 words)
Research and summarize senior management’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the identified roles? What is the risk of not using the roles?
Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
you should include a minimum of 3 new cited references.
General Quality Strategies and Tools (500 words)
Create a comparative table that shows the various definitions, risks, and value of each of the following quality management tactics:
Establishing customer expectations
If there are other tactics you would prefer to address, feel free to switch out up to two of the above with others you find.
Be sure you are adding at least three new cited references with this submission.